Archive for the ‘Internet’ Category

Four things that are going to change whether the publishing industry likes it or not

Saturday, February 6th, 2010

It was an accident of circumstance that led the music industry to experience a major transformation, from selling objects to selling information, sooner than the book-publishing industry. Simplifying wildly, the fact that headphones are much cheaper to produce than screens is all that has held up the status quo in publishing for so long.

Currently some of the discussion in publishing centers on the fact that music is now sold in $1 downloads rather than $15 albums. But this too is an accident of circumstance. The length of a CD album is not a golden standard of the quantity in which people like to enjoy music, but one person’s personal taste: Sony vice-president Norio Ohga wanted a CD to hold the entire of Beethoven’s 9th symphony, and so for over a decade that is how we purchased our music.

Current commentary sometimes seems to imply that the music industry allowed the business model to be shifted to single-track purchases (to its cost) due to poor negotiation, and that the print industry might avoid making the same mistake. This is a delusion: certain changes in technology simply invalidate the old assumptions.

I expect the Amazon / Macmillan negotiation soap opera will resolve itself before long, but is in danger of drowning out discussion of the lasting shifts that the industry will inevitably go through. Here are a few of my predictions:

More competition with out-of-copyright works

In a physical book shop works that are out of copyright tend to sell for almost as much as recent releases. This is not unreasonable, since they still require editing, desigining and promoting, not to mention the cost of printing the physical book. Shelf space is a major cost in high street book shops, and costs no less when the work is out of copyright.

In a market for electronic books, some of these costs go away. The rest can be defrayed over a much longer period of time, since there is no opportunity cost to keeping books on the shelf. Competition with amateurish free copies will drive down the cost of a professionally-edited version to far below the cost of a new work, while still allowing publishers to turn a profit.

Most authors are not blessed with the wisdom of Marcus Aurelius, the wit of Jerome K. Jerome or the inventiveness of Arthur Conan Doyle (just three authors I’ve enjoyed for free on my Kindle). Of course the modern world has its own share of geniuses, and even those of middle rank can offer great value to readers by writing about the subjects that interest them, but it would be a sad world indeed if people didn’t capitalise on the opportunity to enjoy classic works for peanuts.

More flexibility in length of published works

It used to be that a book had to be of a certain length to be worth publishing. This is going to change, since the fixed costs of printing have gone away. The only question remaining is whether people will consent to pay small amounts for small amounts of content. There is no rational reason why not, but the field of paid content isn’t a shining example of rational consumer behaviour to date.

More competition from the back catalogue

The ‘long tail’ effect, where stock can diversify as shelving cost drops to zero, can flourish in the electronic market as the cost of warehousing drops out of the model. No book need ever again be out of print. This is going to help some authors and hurt others: books that have fallen from prominence aren’t necessarily bad, and if priced keenly they might prove a worthy substitute for recent publications at hardback prices.

More competition from the ‘gift economy’

Once you discard the requirement that books have to be printed on paper to be consumed, the barrier to entry to the market is much lower. Vast amounts of text in blogs, wiki articles and social network postings become readable in exactly the same circumstances as published books.

People who infer that this will drive the price of all textual content down to zero are unjustified in their conclusion and hopefully wrong. A well-researched, professionally-written and carefully-edited document is worth substantially more than an amateurish one, and a rational consumer will be prepared to pay more for it. However, for the portions of our reading time (hopefully not all) that are idle escapism, it may well be that the difference isn’t worth caring about.

Don’t shoot the messenger

I’m not saying the above out of ideology, but because I think the trends are inescapable, in direction if not in extent. More important is what won’t change: people will still exchange money for items that are of value to them. The lesson from the music industry’s experience is that the publishers that embrace the new rules and figure out how to turn them to their advantage will prosper.

Why monetisation by advertising sucks

Tuesday, January 12th, 2010

One thing people seem to have been able to agree on about web services is that they ought to be free. However, even on the web no service is ever free to deliver, hence the importance of advertising.

Incorporating advertising into a web offering is often seen as a no-brainer: free money that you would be stupid to turn down, whatever your business model. However, I believe this assumption holds insidious consequences that can be bad for producer and consumer alike.

Advertising solves nothing

It always surprises me how blind people are to the cost of advertising. If I watch a movie on TV, I might sit through 15 or 20 minutes of advertising content that I wouldn’t say I wanted to watch. How much yould you pay to get 20 minutes of your life back to spend on something else?

Advertising has costs on the producer as well, in terms of trust. Seth Godin describes the problem eloquently:

The digital world, even the high end brands, has become a sleazy carnival, complete with hawkers, barkers and a bearded lady. By the time someone actually gets to your site, they’ve been conned, popped up, popped under and upsold so many times they really have no choice but to be skeptical.

Basically, it’s a race to the bottom, with so many people spamming trackbacks, planning popups and scheming to trick the surfer with this or that that we’ve bullied people into a corner of believing no one.

In addition to the hidden cost, advertising doesn’t bring more value into the economy, it merely reallocates it. Advertising-funded services aren’t really being provided for free, they are being paid for by the people who buy products that have been advertised (the sellers having passed along the cost of advertising to the consumer).

There are two possibilities as consumer of advertising-funded material: either you are one of the customers of the advertised products, or you are not. In the former case you are paying just as much for the content as you would if you paid directly. In the latter case, you appear to be getting a good deal by getting “free” content that is being subsidised by somebody else, but there’s a hidden problem.

The problem is that if you aren’t the one who pays, the content producers have no reason at all to cater to your tastes. If your favourite TV show is cancelled or your favourite blog stops being maintained, you don’t have any cause to complain: you were jus a freeloader, who was getting by on the fact that someone else was willing to pay for the content you enjoyed.

Missed opportunities from advertising

So advertising isn’t all that it’s cracked up to be, but it’s still the choice of individuals. If both the producer and consumer are happy with their ad-funded arrangement, even if it’s not 100% efficient, why should I care?

I care because I think using advertising has externalities. The most obvious is that making everything free at the point of use hides pricing signals. The amount of ad money made by reading a 3-page article is roughly the same as made from a worthless advert-packed spam page. In fact, you might be less likely to click on ads while reading a worthwhile article. Certainly there’s no way to show that you value one web page 3 times as much as you do another, when it’s all free at the point of use.

Right now I’m writing an article about internet business models, but it’s to my economic advantage to include terms like ‘mesothelioma’ or ‘acai berry’. In fact, I could probably do better for myself by dropping the whole attempt to create original content and writing keyword-heavy blogspam. Would this make the world a better place?

One of the most annoying things is that we’re missing the potential afforded by dynamic pricing. The real problem with charging for content isn’t that its value is zero, but that the price is rarely right. Paying newstand price for an online newspaper is a rip-off, getting it for free is a bargain. Somewhere between those two prices is the true value of the content, if only we could find what it was. Using advertising is tantamount to abandoning this search and letting the advertiser call the shots.

“Free” may not be as important as people think

On the topic of free news content, The Economist noted the following:

A poll by Harris Interactive for paidContent:UK, a website owned the Guardian, finds that three-quarters of Britons say they would switch to an alternative free news source if their favourite website began charging.

So what? Are you telling me that if Mars bars were free, their sales wouldn’t drop by 75% when they started charging? Nobody suggests that Mars have an unsustainable business model by trying to charge money for chocolate.

Strategically, a small number of customers who care about your product enough to pay is better than a large number of uninterested consumers, all other things being equal. With advertising in its current depressed state, it’s quite likely that payment from 25% of readers would amount to more money than they could make from advertising to 100%.

Giving up surfing

Friday, January 1st, 2010

Though the phrase “surfing the web” has gone through a period of generic use and emerged afterward as insipid and clichéd, it originally had a specific meaning: allowing links on the web to guide you through a path wherever it led. While not necessarily aimless, it certainly meant that your eventual destination was unknown when you started out.

The social web has changed the action of “surfing”, in that it’s now as much about the social trends as the physical links. We still follow HTML links, but they are so numerous we must rely on the wisdom of crowds to navigate our path through them via Twitter, Digg, Reddit and so on. Even so, the activity of passively consuming content driven by immediate gratification rather than a predetermined goal is alive and well in Web 2.0.

Surfing seemed to work quite well on the old web, where there was relatively little content and only those who really had something to say bothered to speak up. It seems a whole lot less appropriate now that the web is a sea of too much opinion and too little fact.

I was away from my internet connection for most of the Christmas break, but had my new Kindle to entertain me. The combination meant that I spent most of my time reading published books, in a much more focused way than if I were reading articles on the web.

When I settled back down to my PC after the break and opened my web browser, my automatic thought was “I’ll just see what’s on the Reddit front page”. Somehow I found the prospect depressing in a way I’ve felt before but never so specifically. I came to realise that surfing the web was like living on a diet of Pringles: individually tasty, but ultimately unsatisfying.

The new year is as good a time as any to commit to changing behaviour, so here goes: I’m going to stop using the web except where I have a clear goal to achieve in doing so. I’ll continue to use it for researching specific topics, and I’ll continue to read RSS feeds of sites that have consistently good content. I’ll let you know how it works out for me.